Vol. 26 No. 4 (2007)

Front Matter

Title Page, Table of Contents
- PDF

Articles

Acknowledgments

Sara Laughlin

1
- PDF
The Continuous Improvement Journey

Ray Wilson, Sara Laughlin

2-5
- PDF
Operational Definitions

Ray Wilson, Sara Laughlin

6-8
- PDF
Getting Feedback by Surveying Residents: LaPorte County Public Library Conducts a Community Survey

Judy Hamilton

9-16
- PDF
Secret Shopping at the Monroe County Public Library

Steven M. Backs, Tim Kinder

17-19
- PDF
Community Assessment and Engagement in a College Library

Lizabeth Chabot

20-22
- PDF
Getting Better Every Day: High School Students Use Continuous Improvement Tools

Lori Vandeventer

23-25
- PDF
Library Web Site Assessment: From Focus Groups to Pareto Charts

Donna J. Davidoff, Lisa A. Forrest

26-28
- PDF
Mission Statement-Do We Have One?

Jenny Draper

29-31
- PDF
Constancy of Purpose, As Learned and Used in One Indiana Public Library

Mary Hall

32-33
- PDF
A Dynamic Community Destination

Bill Bolte

34-36
- PDF
Process Analysis and Standardization: The Road to Strategic Planning Success

David Keeber

37-42
- PDF
One Good Thing Leads to Another

Diane Moore

43-44
- PDF
Improving the Employee Software Training Process

Billie Clements

45-48
- PDF
The Application of Process Mastering Techniques to a Library Instruction Classroom

Stephan J. Macaluso

49-56
- PDF
Planning and Implementing Education and Training Event: Rapid Cycle Improvement

Jean Currie, Nora Hardy

57-58
- PDF
Preparing an Item for Circulation While Streamlining the Workflow Between the Acquisitions and Cataloging Offices

Muriel Godbout

59-67
- PDF
Trocaire College/Rachel R. Savarino Library: "Process New Items"

Judith Schwartz, Mary Miller, Erna Tominicb, Janet Guda

68-69
- PDF
Beyond Imagining Change: One Interlibrary Loan Department's Utilization of Continuous Assessment/Continuous Improvement

Michelle Parry

70-76
- PDF
Sustaining Library-Wide Improvement

Sally Stegner

77-79
- PDF
The Best Known Way

Mary Kempfer

80-84
- PDF
Fits and Starts: SUNY Cobleskill's Continuous Improvement Journey

April Davies, Nancy Van Deusen

85-87
- PDF
Discussion Questions

Indiana Libraries

88

Back Matter

Submission Guidelines, Forthcoming Issues

89-92
- PDF

Full Issue

Front Matter

Title Page, Table of Contents

Articles

Acknowledgments

The Continuous Improvement Journey

Operational Definitions

Getting Feedback by Surveying Residents: LaPorte County Public Library Conducts a Community Survey

Secret Shopping at the Monroe County Public Library

Community Assessment and Engagement in a College Library

Getting Better Every Day: High School Students Use Continuous Improvement Tools

Library Web Site Assessment: From Focus Groups to Pareto Charts

Mission Statement-Do We Have One?

Constancy of Purpose, As Learned and Used in One Indiana Public Library

A Dynamic Community Destination

Process Analysis and Standardization: The Road to Strategic Planning Success

One Good Thing Leads to Another

Improving the Employee Software Training Process

The Application of Process Mastering Techniques to a Library Instruction Classroom

Planning and Implementing Education and Training Event: Rapid Cycle Improvement

Preparing an Item for Circulation While Streamlining the Workflow Between the Acquisitions and Cataloging Offices

Trocaire College/Rachel R. Savarino Library: "Process New Items"

Beyond Imagining Change: One Interlibrary Loan Department's Utilization of Continuous Assessment/Continuous Improvement

Sustaining Library-Wide Improvement

The Best Known Way

Fits and Starts: SUNY Cobleskill's Continuous Improvement Journey

Discussion Questions

Back Matter

Submission Guidelines, Forthcoming Issues

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