Continuous Improvement: A Way of Integrating Student Enrollment, Advising, and Retention Systems in a Metropolitan University
AbstractIn good times, most universities worry little about the systematic processes they have developed for admitting, advising, and retaining students. When enrollments decline, there may be more than a demographic explanation. One metropolitan university has discovered the value of continuous quality improvement methods in upgrading its core studentrelated administrative processes. As a result, it is increasing efficiency and personalizing a traditionally bureaucratic system of student service. This description of change in progress at the University of Missouri-St. Louis can assist other universities with similar interests in improving the student experience. Concurrent goals are to increase retention and decrease time to degree attainment.
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