An Association Between Implementing Trauma-Informed Care and Staff Satisfaction

Travis W. Hales, Thomas H. Nochajski, Susan A. Green, Howard K. Hitzel, Elizabeth Woike-Ganga


Despite its widespread adoption there is limited research on the influence of trauma-informed care (TIC). The current study examined the impact of implementing TIC on the satisfaction of agency staff by comparing the results of a satisfaction survey taken in January of 2014, a month prior to the agency's implementation of TIC, and again twelve months later. As collaboration, empowerment, and self-care are primary components of a TIC organizational approach, its implementation was expected to increase staff satisfaction. Following the implementation of TIC, agency staff reported higher scores on all but one of the six satisfaction survey factors. Increases in staff satisfaction have been associated with better staff retention rates, increased organizational commitment and better performance. In consequence, TIC implementation is associated with increased staff satisfaction, and may positively influence organizational characteristics of significance to social service agencies. 


Trauma-informed care; evidence; implementation; staff satisfaction

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Copyright (c) 2017 Travis W Hales, Thomas H Nochajski, Susan A Green, Howard K Hitzel, Elizabeth Woike-Ganga


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